Terms of service

1. Agreement & scope

These Terms of Service ("Terms") govern your use of luniq.io, related subdomains, and the Luniq Platform operated by Luniq (Homiq BV). By accessing or using the website or platform, you accept these Terms. If you do not agree, do not use them.

Luniq provides services marketed as Launched and Orbit. Those services are governed by separate written contracts with each client. If there is any conflict, your signed contract prevails over these Terms.

For websites, tools, or platforms built by Luniq for clients, refer to their own legal pages and the client's contract.

2. Company details

3. Platform & accounts

Parts of the Luniq Platform may require an account. You are responsible for safeguarding credentials and all activity under your account. We may suspend or terminate access if we detect misuse, security risks, or legal non-compliance.

To create an account you must provide accurate, complete and current information, keep your password and credentials secure, promptly notify us of any unauthorised access, and be at least 16 years old.

The Orbit platform is organised around workspaces. The workspace owner is responsible for managing members, settings and billing, and members may access shared content and settings as permitted by their role. When you invite someone to your workspace, you confirm that you have a lawful basis to share workspace data with them.

The Platform is under active development; features may change, be limited, or be unavailable at times.

Personal data processing is described in our Privacy Policy.

4. Acceptable use

Keep it lawful and reasonable. Do not: (i) infringe IP or privacy rights; (ii) probe or bypass security; (iii) introduce malware; (iv) overload or disrupt our services; or (v) misuse tools contrary to their intended purpose. We may take reasonable steps to protect the service and users.

5. Tools & AI features

Any tools or AI-based features we may make available on luniq.io are informational only, and any outputs (including any estimates) are non-binding. Final scope, pricing, and deliverables are set exclusively in your signed contract and subsequent written changes.

Orbit AI-generated content. As part of the Orbit service, we use AI-assisted tools to generate and optimize website content (blog posts, landing pages, newsletters) on behalf of clients. All AI-generated content undergoes human review before publication. The client retains editorial control and may request changes or removal at any time. Luniq does not guarantee specific SEO rankings, traffic volumes, or conversion rates resulting from published content.

Third-party integrations. Orbit connects to third-party services (such as Google Search Console) authorized by the client to inform content strategy. Luniq is not responsible for the availability, accuracy, or changes to third-party APIs. The client is responsible for maintaining valid access credentials for any connected integrations.

Content ownership. Content created by Luniq through Orbit becomes the property of the client upon publication, subject to the terms of the client's contract. Luniq retains no exclusive rights to client-specific content but may use general methodologies, frameworks, and non-confidential learnings for other clients.

Self-serve AI content. Content generated on the Orbit platform is produced by artificial intelligence and provided as a starting point that may contain inaccuracies or errors. You are responsible for reviewing, editing, and approving all content before publication, and you retain ownership of the outputs you review and approve. We do not guarantee that AI-generated content will be original, accurate, complete, or fit for any particular purpose.

CMS integrations. When you connect a third-party CMS, you authorise us to interact with that platform on your behalf using the credentials you provide, and you remain responsible for complying with that platform's own terms of service.

6. Pricing, payments & contracts

Orbit has standard monthly pricing typically in the range of €150–€750 and may include custom plans; Launched is fully custom. All pricing, invoicing, payment schedules, and taxes are governed by your contract and invoices. These Terms do not override specific contractual terms. Where these Terms mention pricing or billing, it is indicative only and subject to your contract.

Orbit platform subscriptions. Self-serve Orbit plans are billed in advance on a recurring basis (monthly or annually) through our third-party payment provider, and you authorise us to charge your payment method for all applicable fees. You may cancel at any time; access continues until the end of the current billing period, and we do not provide refunds for partial periods except where required by law.

7. Intellectual property

The Luniq website, Platform, and content (text, design, code, visuals) are owned by or licensed to Luniq. Do not copy, modify, or exploit them without written permission.

For client work, upon full payment the client owns the website and related IP as specified in the contract. Luniq may showcase the project in its portfolio and is not restricted from developing similar solutions for other clients. If there is any conflict, your contract prevails.

Your content. You retain ownership of the content, data, and materials you upload or create through the Platform, and you are responsible for ensuring they do not infringe third-party rights or break the law. You grant Luniq a limited, non-exclusive licence to process, store, and display your content solely as needed to provide and improve the service; this licence ends when you delete the content or your account.

8. Termination & cancellation

9. Disclaimers

The website and Platform are provided "as is" and "as available." We do not guarantee specific results (including SEO rankings, conversions, uptime, or performance). During development or updates, features may change or be temporarily unavailable.

10. Limitation of liability

To the maximum extent permitted by law, Luniq and its affiliates are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, revenue, data, or business interruption, arising from or related to your use of the website or Platform.

In any case, Luniq's aggregate liability for all claims relating to the website or Platform is capped at the greater of €500 or the total fees you paid to Luniq for Platform access in the 12 months preceding the event giving rise to liability. For client services, any liability caps in your contract prevail.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Belgian or EU law, such as liability for fraud, gross negligence, or death or personal injury caused by our negligence.

11. Indemnification

You agree to indemnify and hold harmless Luniq, its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the service, your violation of these Terms, or your infringement of any third-party rights.

12. Third-party services & links

Our website and Platform may link to or integrate third-party services. We are not responsible for their content, availability, or practices. Your use of third-party services may be governed by their own terms and policies.

13. Changes to these Terms

We may update these Terms from time to time. Updates will be posted here with a new "Last updated" date. Continued use of the website or Platform after changes constitutes acceptance of the updated Terms.

14. Governing law & disputes

These Terms are governed by Belgian law. Disputes are subject to the exclusive jurisdiction of the courts of Bruges, Belgium. We encourage amicable resolution first by contacting legal@luniq.io.

If you are a consumer in the EU, you keep any mandatory consumer-protection rights granted by the laws of your country of residence. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15. Other provisions

• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Severability: If any clause is invalid or unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of the right to do so later.
• Order of precedence: If these Terms conflict with your signed contract, your contract controls.
• Privacy & cookies: See our Privacy Policy, Cookie Policy, and Data Processing Agreement.

16. Contact